A new revenue collection platform for Nairobi City County Government is now operational. The system, Nairobi Revenue System (NRS), is an initiative of the National Government, in collaboration with the Nairobi Metropolitan Services and the Kenya Revenue Authority, aimed at having an integrated single revenue collection system. NRS’s design can be customized to suit other Counties’ specific revenue collection needs.

NRS will enhance service delivery by having simple and easy to use system features and providing timely information to customers on status of their requests and applications. They system is available for use by both new applications and renewals of services such as; customer registration and account creation, payment for Parking Fees, Market Cess, applications and renewals of Trade Licence, as well as Applications for Food Handlers Certificate for both individual and non-individual). NRS is being deployed in phases with more services set to be availed in the coming days.

To access services through the NRS, customers are required to create an account on the NRS portal using the link https://nairobiservices.go.ke or download the Nairobi e-Services mobile app from Google Play Store. To create an account, a customer is required to register with their National or Alien ID number, KRA PIN and other details for validation and account security purposes. NRS services are also available on USSD via *647#. However, Market Cess and payment of daily on-street parking fees will not require customer account creation on NRS.

The NRS is a robust and integrated revenue management system leveraging on modern technology and offering the following benefits to customers:

• Integrated customer touch points (USSD, mobile app, web portal)
• Online Services and simplified customer interfaces to cater for different demographics
• Inbuilt payment System that enables a customer to make payments on the system through various payment methods – Mobile money, cards, bank transfer.

The Nairobi City County Government appointed Kenya Revenue Authority (KRA) as the principal agent for overall revenue collection for all county revenue vide Gazette Notice No. 1967 dated 6th March, 2020.

Commissioner General, Kenya Revenue Authority